Digital Product Refund Policy

Clientory Studio · Customer care

Your purchase. Clear expectations.

Clear terms for digital purchases, with help when you need it.

Clientory Studio sells downloadable templates and business resources. No physical products are shipped. Please review the product description, included files, software requirements, previews and license before purchasing.

When refunds are not offered

We do not offer refunds solely because you change your mind, no longer need the product, or did not read the product description before purchasing. Choosing not to download files after working access has been provided does not, by itself, qualify for a refund.

A report of non-receipt will be reviewed against the order and available delivery or download records. If access was successfully provided and the correct files remain accessible or can be restored, non-receipt alone is not a basis for a refund. We will still help resolve a genuine access problem.

When a refund may be considered

• Unresolved technical issue: a verified technical problem prevents us from providing the purchased product, and we are unable to resolve it.
• Accidental duplicate purchase: you purchased the same product more than once by mistake. Please provide the relevant order numbers so we can verify the duplicate.
• Incorrect product: the files supplied are for the wrong product, and we are unable to provide the correct files.
• Material difference from the description: the product is substantially different from the description shown at the time of purchase.

We review each request using the order details, the product description at the time of purchase and the information you provide. This review does not make any refund or remedy required by law optional.

Missing email or trouble downloading?

A lost email, a download link you cannot locate, or a similar issue does not by itself qualify for a refund when access to a valid purchase can be restored. Our first step is to help you access the correct files.

1. Check your inbox and spam or junk folder for your order confirmation.
2. If you used an account, check the Downloads section in My account.
3. If you still cannot access your purchase, contact Clientory Studio with the details below.

How to request help or a refund review

Use our contact page and include:

• Your order number and the email address used at checkout.
• The product name and a short explanation of the issue.
• Any error message or a screenshot that helps explain the problem.
• Both order numbers if your request concerns a duplicate purchase.

Please do not send passwords, full payment-card details or confidential information about your clients. We may ask for information reasonably needed to verify the purchase and understand the issue.

Approved refunds

When a refund is approved, we will confirm the amount and process it through the original payment method. The time it takes to appear in your account depends on your payment provider or bank.

Your rights

Nothing in this policy excludes or limits any mandatory consumer rights or other rights that cannot legally be excluded. Where such rights apply, they take priority over this policy.