Privacy Policy

Clientory Studio · Privacy

Your information, handled with care.

Last updated: October 7, 2026

This Privacy Policy explains how personal information is handled when you visit Clientory Studio, contact us, buy and download a digital product, or order a personalization service. The public store offers English-language editions for service businesses in the United States, Canada, the United Kingdom and Australia; the business operating it is based in France.

Who is responsible for your information?

Clientory Studio is operated by LES NAKAMA, 9 Avenue de Brocéliande, 35131 Chartres-de-Bretagne, France (SIREN 949 507 529). LES NAKAMA is the controller for the personal information described in this notice.

For privacy questions or requests, use the contact form and write “Privacy request” in your message, or write to the business address above. Business identification details are available on our Business Information page.

What information do we collect?

  • Orders and downloads: information you enter at checkout, such as your name, email address, billing details, country, order and product details, payment status, and records needed to provide access to your digital files and support.
  • Customer support: the name, email address, order reference and message details you choose to submit through our contact form. Please do not include passwords, payment card details, or personal information about your own clients.
  • Website operation and security: technical information such as IP address, browser/device information, and request or security logs, where generated by WordPress, our hosting provider, or security functions.
  • Cookie choices: the consent choices you make through the cookie banner and related settings.

We do not ask for sensitive personal information to sell our templates or personalize your business system. We deliver digital files, not physical goods.

Why do we use it?

  • To process and administer orders, confirm payment, provide download access, maintain purchase records, and respond to order questions (to perform the purchase contract).
  • To meet applicable accounting, tax, consumer-law and other legal obligations.
  • To answer enquiries, maintain and secure the website, prevent misuse, and troubleshoot technical issues (our legitimate interests in operating a safe and reliable store).
  • To store or access non-essential cookies and use related measurement or advertising technologies only as permitted by your consent choices and applicable law.

The contact form is used to reply to the message you send; it does not subscribe you to marketing emails. We will only send promotional emails if you separately sign up where that option is offered. You can unsubscribe from those emails at any time.

Your personalization questionnaire and files

For Personalized Cleaning orders, we collect the business information needed to prepare your system: business and contact details, branding, service lists, exclusions, prices, client messages, workflow choices and questionnaire answers. You may upload a logo, price sheet, service menu, brand guide or other relevant business files.

We use this information to review and clarify your instructions, personalize your system, check the work, deliver it privately, make the included factual correction and provide short-term support. This processing is needed to perform your personalization service contract.

Your answers, uploads, pricing, business documents and production files are private. Access is limited to authorized people and service providers who need it to prepare, deliver or support your order. Uploaded files are stored separately from the public website media library. Private order pages and file downloads require authorized access and are kept out of search indexing and public caching. Do not share your private order link.

Do not submit payment-card details, passwords, alarm codes, real client lockbox codes, real customer access codes or unnecessary sensitive information. We need your business setup information, not confidential records about your own clients.

Temporary personalization files

For completed orders, we normally keep temporary personalization working files for approximately 30 calendar days after final delivery. This supports factual corrections, delivery issues, short-term support, file recovery and quality checks.

These files may include questionnaire working copies, uploaded logos, price sheets, service menus, brand guides, temporary production files, intermediate exports, QA files and private delivery copies where no longer needed. After approximately 30 days, we delete or securely remove unnecessary working files when they are no longer needed. A specific unresolved support matter, dispute or legal obligation may require some relevant information to be kept longer.

Temporary working files are kept logically separate from WooCommerce orders, invoices, payment, tax and accounting records, contractual evidence, dispute records and other business records that we are legally allowed or required to retain longer. The 30-day working-file period does not apply to all of those records.

Deletion requests

You can request deletion through our contact page; include your order number and write “Privacy request.” We may verify your identity. We will explain if deleting information before completion prevents us from continuing the service, or if particular records must be retained. A deletion request does not by itself cancel the order or create a refund entitlement. Applicable privacy and other legal rights still apply.

Payments

Payments are processed through WooPayments. Payment providers receive the information needed to process and protect a transaction under their own privacy notices. We receive payment status and transaction details for order administration. Full payment-card numbers are not stored in our WordPress order records.

Cookies, consent and Pinterest

WordPress, WooCommerce and the consent tool may use cookies or similar storage needed for functions such as security, remembering a shopping cart, checkout, and saving your cookie choices. The cookie banner lets you review or change optional-cookie choices. You can also control cookies through your browser, although blocking essential cookies may prevent parts of the store from working.

The Pinterest for WooCommerce extension is installed. If Pinterest conversion or advertising tracking is enabled, Pinterest may receive information about interactions with the store through its tag or related technologies. Optional tracking should follow the choices shown in the cookie banner and applicable law. Pinterest handles information it receives under its own privacy policy.

Who may receive information?

We share only what is needed with service providers that help operate the store, including our website host (Hostinger), WordPress/WooCommerce services, and payment provider(s). If advertising measurement is enabled, Pinterest may also receive relevant event or device information as described above. We may disclose information when required by law or to establish, exercise or defend legal claims.

Service providers may process information in countries other than the country where you live. Where personal information protected by European data-protection law is transferred outside the European Economic Area, the transfer must use a lawful mechanism and safeguards required by applicable law.

How long do we keep it?

Order, payment and accounting records are kept for the periods required by applicable law and for the time needed to administer purchases, handle disputes, and protect legal claims. Support messages are kept for as long as needed to respond and maintain a reasonable record of the matter, then deleted or securely archived when no longer needed. Technical logs and cookie choices are retained according to the relevant service and settings.

Your privacy choices and rights

Depending on your location and applicable law, you may be able to request access to, correction of, deletion of, or a copy of personal information, ask us to restrict or object to certain processing, or withdraw consent for optional cookies. Withdrawing consent does not affect processing already carried out before withdrawal. We may need to verify your identity before completing a request and may retain information we must keep by law.

If European data-protection law applies, you may also lodge a complaint with the data-protection authority in your country. In France, that authority is the CNIL. Residents of U.S. states or other jurisdictions may have additional rights under local privacy laws; contact us and we will handle requests as required by the law that applies.

Children

Clientory Studio is a business-to-business template store and is not intended for children. We do not knowingly seek to collect personal information from children.

Changes to this notice

We may update this notice when our practices or legal requirements change. The “Last updated” date above shows when it was most recently revised. Please review this page periodically.